"When Technology Fails"

This is the report of a study by the Pew Internet and American Life Project. 'Half (48%) of tech users need help from others in getting new devices and services to work, and many experience tech outages when there is a glitch with their home internet connection, computer, or cell phone. Coping with these failures is a hassle for many tech users and helps to distance them from technology use.'

How Do People Resolve Tech Problems?