I don't understand how people can fail to sympathize with both

Source: The Economist

How can one not sympathize with both the majority of Israelis and the majority of Palestinians? Both people are suffering. Both groups are divided politically with many factions disagreeing on the right way to work towards a safer more sustainable situation. We have to realize that solutions seem much clearer to those of us who are generally uninformed and looking on from a distant sideline, so we can not criticize too much the leaders in the region struggling with the complexities of their realities.

In any case, sympathy for people should not depend on their being right, but only on their suffering without seeing a way out.